Trouble Shooting Guide

Initially, you may experience one or more of the following:

  • Your own voice sounds different: loud, hollow, blocked sounding.
  • Some sounds are sharp or tinny.
  • Water sounds like a waterfall or wind noise is loud.

If these sounds persist, are unbearable, or you do not get used to them, please let our audiologist know so that the problem may be resolved.



  • If you find yourself getting tired or frustrated with the hearing aids remove them and take a break.
  • Always turn the hearing aids off when you are not using the hearing aids.
  • Do not wear the hearing aids in the shower or whilst swimming.
  • There is no need to wear the hearing aids to bed as they may not be comfortable.

2. CLEANING your hearing aid is VERY IMPORTANT

  • Wipe the hearing aid with a tissue each time you remove the aid.
  • Use the brush supplied to remove any wax on the hearing aid.
  • Use the wax tool to remove any wax which may be in the opening where the sound comes out.
  • Use the black flexible tool to clean the vent (this is the hole that continues all the way through the hearing aid).
  • If the hearing aid is dead and you have cleaned the white wax guard it may need changing. Different hearing aids have different wax systems, which your audiologist would have explained to you. If you are unsure, please phone our clinic for assistance.


Battery Change

  • The coloured sticker tab on the back of the battery must be removed before putting it in the hearing aid
  • You may wish to put the tab on your calendar or in your diary on the date when you change the battery. Eventually you will have a good idea of how many days/ weeks you get from the battery with consistent use of your hearing aids.
  • When the hearing aid battery is losing power you may notice the hearing aid makes a beeping noise (similar to a mobile phone). This means the battery is low and needs to be changed.